Total Guide to Swindon

Customer Success Consultant
ContactCORP
Paxton House
Prospect Place
Swindon
SN1 3ET

W: View website
E: Email Us
T: 07733 007651

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Customer Success Consultant
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Customer Success Consultant

Category: Customer Service Job Vacancies in Swindon
Job Type: Permanent

We’re now recruiting for an established and growing client, Rated People.

They’ve been identified on the Leap 100 list as one of the most exciting companies in the UK, so it’s no surprise they’re looking to grow the team. Rated People connect homeowners with quality local tradespeople.

They’ve been doing it since 2005, creating a safer and more convenient way for homeowners to find great tradespeople. Over 50,000 UK tradespeople use the platform to grow their reputation and find regular work in their area.

The role

 The role would suit someone who is focused on delivering excellent Customer Service, engaging the customer whilst resolving queries and reducing the number of cancellations.

Core responsibilities

  • Saving and re-engaging customers.
  • Delivering excellent customer service by telephone, email and webchat
  • Re-engaging the customer with the service while providing a solution for any potential issues.
  • Achieving set targets relating to 1st call resolution, average handling time and Quality assessment expectations.
  • Taking ownership of leaving relevant notes/ updating the systems.
  • Effective handling of all customer request, taking ownership and providing a solution for any potential issues.

The Person

  • Experience within Customer Service is an advantage.
  • Strong communication skills both verbally and written.
  • Ability to think and act fast.

Current Vacancies with ContactCORP

B2B Property Management Sales Agents

Paxton House, Prospect Place, Swindon, SN1 3ET

W: contactcorp.co.uk

E: Josie.hopkins@contactcorp.co.uk T: 07587179544

Lead Generation / Sales Consultants - Old Town

Paxton House, Prospect Place, Swindon, SN1 3ET

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E: nicole.loy@contactcorp.co.uk T: 07733 007651

Sales Consultant - Swindon, Wiltshire

Paxton House, Prospect Place, Swindon, SN1 3ET

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E: nicole.loy@contactcorp.co.uk T: 07733 007651

Dialler Analyst

Paxton House, Prospect Place, Swindon, SN1 3ET

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E: nicole.loy@contactcorp.co.uk T: 07733 007651

Operations Manager - Contact Centre

Paxton House, Prospect Place, Swindon, SN1 3ET

W: contactcorp.co.uk

E: nicole.loy@contactcorp.co.uk T: 07733 007651

Sales Team Leader

Paxton House, Prospect Place, Swindon, SN1 3ET

W: contactcorp.co.uk

E: nicole.loy@contactcorp.co.uk T: 07733 007651

Sales Consultant

We are recruiting for sales consultants to join our award-winning call centre to contribute to success for one of our sales teams and be a part of a lively and fun atmosphere.

Paxton House, Prospect Place, Swindon, SN1 3ET

W: https://contactcorp.co.uk

E: nicole.loy@contactcorp.co.uk T: 07733007651

ContactCORP

ContactCORP is the home of contact centre and commercial recruitment.

Paxton House, Prospect Place, Swindon, SN1 3ET

W: contactcorp.co.uk

T: 07833 046084

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