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Dialler Analyst
ContactCORP
Paxton House
Prospect Place
Swindon
SN1 3ET

W: View website
E: Email Us
T: 07733 007651

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Dialler Analyst
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Dialler Analyst

Category: IT Job Vacancies in Swindon
Job Type: Permanent

Salary: Competitive

Due to expansion we are recruiting for a Dialler Analyst for a very busy MI Team within a Contact Centre environment.

Do you have a background within advanced IT and possess the ability and understanding to conduct data analysis?

Role:

Working alongside the current Dialler Manager you will help manage the provision of departmental MI and related documentation within a compliant framework.

  • Responsible for the operational management and monitoring of the dialler system.
  • Administration of the dialler operations for all outbound campaigns 
  • Preparation and loading of data to dialler system, with its related tasks (such as de-duplication, running against Telephone Preference Service).
  • Set up dialling lists and new outbound campaigns.
  • Complete MI analysis in line with the maintenance of outbound campaigns.
  • Ensure that the dialler is running at maximum efficiency and carry out campaign analysis to optimise efficiency.
  • Effective written and verbal communication
  • Support the development of Call Centre Operations systems, tools and processes ensuring optimisation and adoption of industry best practices.
  • Manage call lists and strategies, making adjustments when necessary.
  • Notify management team of irregular dialler, individual and/or department statistics.
  • Identify areas of weakness and recommend/implement corrective action.

Experience / Attributes Required:

You will have a background within IT at an advanced level to be considered for this role:

  • Ability to conduct insightful data analysis
  • SQL experience desirable but not essential
  • Professionalism and accountability
  • Advanced Microsoft Excel skills and a good working knowledge of Microsoft Office applications
  • Innovative thinker
  • Excellent organisational and time management skills
  • Good relationship builder and the ability to communicate effectively at all levels

Package:

  • Competitive salary - dependant on experience
  • Up to 32 days holiday (inc Public Holidays)
  • Pension Scheme
  • Childcare Vouchers
  • Free Fruit

To apply please forward your CV for consideration.

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We are recruiting for sales consultants to join our award-winning call centre to contribute to success for one of our sales teams and be a part of a lively and fun atmosphere.

Paxton House, Prospect Place, Swindon, SN1 3ET

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ContactCORP

ContactCORP is the home of contact centre and commercial recruitment.

Paxton House, Prospect Place, Swindon, SN1 3ET

W: contactcorp.co.uk

T: 07833 046084

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