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Operations Manager - Contact Centre
ContactCORP
Paxton House
Prospect Place
Swindon
SN1 3ET

W: View website
E: Email Us
T: 07733 007651

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Operations Manager - Contact Centre
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Operations Manager - Contact Centre

Category: Sales Job Vacancies in Swindon
Job Type: Permanent

Salary: Up to £35 000 per annum

About the Role:

As Operations Manager you will be expected to lead and develop your Team Leaders / Managers.

The role will be including splitting your duties between two sites, Newport South Wales and Swindon Wiltshire therefore having your own means of transport is strongly suggested.

Key Responsibilities will include:

  • Line Management including mentoring, coaching and performance management, targets and processes
  • Daily management of the Campaign(s) and Project Management resources allocated to the project ensuring clarity over key tasks, priorities and expected behaviours for each team member
  • Managing Client expectations through regular and timely updates on project / timing / action plans
  • Management of resources, estimates, budgeting, invoicing, client negotiation and cost control 
  • Identify and convert opportunities for additional revenue growth through existing and / or new work streams to add value
  • Identifying and documenting any risks both internally and with the Client
  • Ability to manipulate data

Key Skills / Attributes required:

  • Real passion for driving individual and team performance
  • Excellent communication skills
  • Solutions orientated - ability to identify issues and offer effective solutions
  • Proven experience of leading a team within a similar role
  • Proven data manipulation experience
  • Managing multiple priorities
  • Strong organisational skills - work to deadlines
  • Adaptable to change

The Package:

  • Competitive Salary dependent on experience 
  • Monthly Profit Related Bonus - Up to 30% of annual salary
  • Up to 24 Days Annual Leave + Public Holidays
  • Pension Scheme
  • Child Care Vouchers

Current Vacancies with ContactCORP

Sales Professional Agent

Paxton House, Prospect Place, Swindon, SN1 3ET

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E: nicole.loy@contactcorp.co.uk T: 07733 007651

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W: contactcorp.co.uk

E: nicole.loy@contactcorp.co.uk T: 07733 007651

ContactCORP

ContactCORP is the home of contact centre and commercial recruitment.

Paxton House, Prospect Place, Swindon, SN1 3ET

W: contactcorp.co.uk

T: 07833 046084

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