Total Guide to Swindon

Operations Manager - Contact Centre
ContactCORP
Paxton House
Prospect Place
Swindon
SN1 3ET

W: View website
E: Email Us
T: 07733 007651

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Operations Manager - Contact Centre
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Operations Manager - Contact Centre

Category: Customer Service Job Vacancies in Swindon
Job Type: Permanent

Salary: Up to £30 000 per annum

Are you looking for your next Career move?

Do you want to be part of an 'Award Winning' Company that has vast Growth & Development plans for the future?

About the Role:

As Operations Manager you will be expected to lead and develop your Team  Leaders / Managers.

Key Responsibilities will include:

  • Line Management including mentoring, coaching and performance management, targets and processes
  • Daily management of the Campaign(s) and Project Management resources allocated to the project ensuring clarity over key tasks, priorities and expected behaviours for each team member
  • Managing Client expectations through regular and timely updates on project / timing / action plans
  • Management of resources, estimates, budgeting, invoicing, client negotiation and cost control 
  • Identify and convert opportunities for additional revenue growth through existing and / or new work streams to add value
  • Identifying and documenting any risks both internally and with the Client

Key Skills / Attributes required:

  • Real passion for driving individual and team performance
  • Excellent communication skills
  • Solutions orientated - ability to identify issues and offer effective solutions
  • Proven experience of leading a team within a similar role
  • Managing multiple priorities
  • Strong organisational skills - work to deadlines
  • Adaptable to change

The Package:

  • Competitive Salary - up to £30,000 dependant on experience 
  • Monthly Profit Related Bonus - Up to 30% of annual salary
  • Up to 24 Days Annual Leave + Public Holidays
  • Pension Scheme
  • Child Care Vouchers

If you would like to apply then please forward your CV for consideration.

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Sales Consultant

We are recruiting for sales consultants to join our award-winning call centre to contribute to success for one of our sales teams and be a part of a lively and fun atmosphere.

Paxton House, Prospect Place, Swindon, SN1 3ET

W: https://contactcorp.co.uk

E: nicole.loy@contactcorp.co.uk T: 07733007651

ContactCORP

ContactCORP is the home of contact centre and commercial recruitment.

Paxton House, Prospect Place, Swindon, SN1 3ET

W: contactcorp.co.uk

T: 07833 046084

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