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Business Administration Apprentice - EXCALIBUR COMMUNICATIONS LIMITED

The apprentice will become a key member of a busy customer service team in a fun and vibrant environment, whilst develop skills which will enable them to support customers and our sales team on a day-to-day basis.

Category: Apprenticeship Vacancies in Swindon
Job Type:

Salary: Weekly wage: £225.00

Hours: Working week There will be a shift system of either 8am – 4.30pm or 9am – 5.30pm or 9.30am – 6pm. Total hours per week: 37.50

  • Develop skills to provide an exceptional level of customer service to Excalibur customers across our full mobile product portfolio
  • Develop and maintain excellent relationships with customers and stakeholders
  • Gain training and skills in providing first line technical support to customers
  • Provide integral administration & customer support to the sales teams
  • Ensure service level agreements are met and customer expectations are set accordingly
  • Work closely with peers and suppliers to ensure compliance and high levels of service are delivered
  • Work towards continually meeting personal targets and contribute both individually and as a team to the agreed team targets
  • Build and maintain an inclusive knowledge of service offerings to be able to provide advice when required to both customers and account managers

Requirements and prospects

Desired skills

  • Excellent verbal and communication skills
  • Strong attention to detail
  • An ability to multi-task
  • IT literate

Personal qualities

  • Self-motivated
  • Desire to learn and develop
  • Passion to deliver outstanding customer service
  • A team player

Desired qualifications

  • Predicted or actual A – C GCSEs in English and maths or equivalents

Future prospects

It is hoped that the apprentice would stay with us and progress within the role, their department or in the wider business way beyond the apprenticeship.

Things to consider

Generous holiday, gym/fitness classes onsite, pool table, football table, regular social events, volunteering/charity events, healthcare cashplan, life assurance, generous pension.

The client will be holding an Assessment / Open Day on Thursday 25th April 4-6.30pm.  Please keep this date free and be aware you will need to be screened and met by New College first.

The event will details are as follows:

  • Time:  4.00-6.30pm
  • First:  Company tour then presentation
  • Assessments:  Multiple choice maths & English assessments (10 questions)
  • Quiz:  Survival based theme… ‘what would you do if…..’
  • Interviews:  Quick Q&A scenario based interviews

New College to carry out checks with applicants prior to be invited to the clients Assessment / Open Day.

Business Administration Apprentice - EXCALIBUR COMMUNICATIONS LIMITED

New College Drive


E: Email us

T: 01793 611470

New College Swindon

New College Swindon

New College Swindon is perfect for your next step after school, an interesting adult evening class, a professional or business qualification, a course to get you back into the world of work or even a life-changing degree course.

New College Drive, Swindon, SN3 1AH

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