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Infrastructure Technician Apprentice - EXCALIBUR COMMUNICATIONS LIMITED

The main purpose of this role is to support the business in providing continuity of service and technical support to Excalibur clients ensuring that incidents, problems and changes are managed within SLA/Targets and support the company’s commitment to achieving high standards of client satisfaction.

Category: Apprenticeship Vacancies in Swindon
Job Type:

Salary: Weekly wage: £225.00

Hours: There will be a shift system of either 8am - 4.30pm or 9am - 5.30pm or 9.30am - 6pm Total hours per week: 37.50

  • First port of call for customers and colleagues experiencing technical IT issues over the phone and via email
  • Perform 1st line telephone diagnostics and remote technical support
  • To fix and troubleshoot reported IT issues quickly and professionally to agreed service level agreements (SLA)
  • To escalate issues to 2nd or 3rd tier Analysts as and where appropriate
  • To update CRM system in an effective and timely manner
  • To develop and maintain excellent relationships with customers and become a trusted source of advice
  • To offer tailored professional advice and support for customers
  • To liaise with all members of IT services to enable quick support and advice for all aspects of IT
  • To maintain current and expert knowledge of the fast paced and ever-changing IT world
  • To continue personal professional development through training on relevant product and business knowledge
  • Carry out other reasonable tasks as required by the business

Requirements and prospects

Desired skills

  • Well organised and focused
  • Ability to adapt to a high pressure, fast paced environment
  • Excellent interpersonal and communication skills

Personal qualities

  • Actively keep up to date with current technology and solutions
  • Motivated and always dedicated to providing an excellent level of customer satisfaction
  • Proactively search and find solutions for customer issues
  • Willingness to learn and progress career
  • Ability to present yourself confidently to and influence professionals at all levels of their profession
  • Good Ambassador for the Company


Desired qualifications

Predicted or actual A - C GCSEs (or equivalent) in English and maths

Future prospects

It is hoped that the apprentice would stay with us and progress within the role, their department or in the wider business way beyond the apprenticeship.

Things to consider

Generous holiday, gym/fitness classes onsite, pool table, football table, regular social events, volunteering/charity events, healthcare cashplan, life assurance, generous pension.

The client will be holding an Assessment Day / Open Day on Thursday 25th April 4-6.30pm.  Please keep this date free and be aware you will need to be screened and met by New College first.

The event details are as follows:

  • Time: 4.00pm - 6.30pm
  • First: Company tour then presentation
  • Assessments: Multiple choice maths & English assessments (10 questions)
  • Quiz: Survival based theme... 'what would you do if.....'
  • Interviews:  Quick Q&A scenario based interviews

New College to carry out checks with applicants prior to being invited to the clients Assessment / Open Day

Infrastructure Technician Apprentice - EXCALIBUR COMMUNICATIONS LIMITED

New College Drive


E: Email us

T: 01793 611470

New College Swindon

New College Swindon

New College Swindon is perfect for your next step after school, an interesting adult evening class, a professional or business qualification, a course to get you back into the world of work or even a life-changing degree course.

New College Drive, Swindon, SN3 1AH

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