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IT Technician Apprentice, Field Services (Catalent Pharma Solutions Limited)

You will learn all aspects relating to the care and maintenance of computing, printing and telephone equipment across the site. As an apprentice the successful candidate will learn a variety of skills, including customer interaction, the building of IT hardware and the use of software applications.

Category: Apprenticeship Vacancies in Swindon
Job Type:

Salary: Annual wage: £15,000.00

Hours: Monday to Friday. Shifts TBC by employer. 30 mins lunch – unpaid. Flexible hours. Total hours per week: 37.50

Duties and responsibilities:

  • To undertake a development programme leading to relevant National Vocational Qualification or equivalent as part of an apprenticeship
  • To actively participate in their own development plan which will be agreed with the line manager and the assessor from the training provider
  • Interacts with clients to process basic service requests or resolve basic technical problems
  • Replaces and rebuilds hardware components as needed
  • Installs/removes/configures basic software applications
  • Ensures call tickets are updated and closed in a timely manner.  Escalates calls to Manager, Field Service and/or other teams as required
  • Understands and complies with Catalent health and safety procedures and associated polices
  • Understands and complies with relevant Standard Operating Procedures
  • Effectively communicates clear, concise and accurate status as required
  • To maintain satisfactory standards of safety and security in relation to computer rooms and equipment
  • Other duties as may be assigned or required


Requirements and prospects


Desired skills

Key Competencies:

  • Must have good understanding of personal computers, peripherals & associated accessories 
  • A good understanding of personal computing applications (MS-Office, Visio, Outlook, etc.)
  • Good analytical and problem solving skills, with strong attention to detail
  • Strong interpersonal skills with excellent written and verbal communication abilities
  • Willing to learn and to take responsibility for their own development
  • Service oriented attitude (flexible, personable, approachable)

Personal qualities

  • Ability to communicate in English both written and orally, good attention to detail and to present information clearly and concisely

Desired qualifications

  • Must have 5 GCSEs including maths, English & ICT at grade 9 - 4 (A* - C) or be willing to undertake Functional Skills Level 2

Future prospects

  • A permanent full-time role as an IT Field Services Technician for the right candidate

Things to consider

  • Location: Swindon (based on site when not at college). Free car parking. Location is accessible via local bus. Train station is 15 approx. minute drive by car
  • Benefits: Pension scheme, bonus (6% max), Canteen on site, 24 days annual leave, Reward and Recognition programmes

IT Technician Apprentice, Field Services (Catalent Pharma Solutions Limited)

New College Drive


E: Email us

T: 01793 611470

New College Swindon

New College Swindon

New College Swindon is perfect for your next step after school, an interesting adult evening class, a professional or business qualification, a course to get you back into the world of work or even a life-changing degree course.

New College Drive, Swindon, SN3 1AH

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