Carpeo

Carpeo is an innovative multi-channel contact business. They are specialists in acquiring, growing, and keeping customers.

Every, Day, Every Contact...Even Better

Who Are Carpeo?

• Committed to being a responsible employer and maintain the highest ethical business standards.
• Able to conduct fully compliant financial services sales by being an authorised representative of ITC.
• Makes contributions to the local community by supporting local charities.
• Runs an Apprenticeship Scheme that helps young people back into work and formally develops skills.
• Has a environmental policy that commits to continuously improving the Company's impact on the environment, this includes the use of homeworkers, where appropriate.

Services & Products:

Carpeo's core competence is managing interactions across channels spanning the entire customer lifecycle - from acquisition through service and growth to retention and renewal.

They are experts in managing people, refining processes and leveraging technology to deliver superior results for organisations that are increasingly undertaking transformational programmes focused on reducing their cost base whilst delivering upper quartile service within their particular industry.

For organisations in the private sector, Carpeo's experience and expertise incorporates a wide spectrum of services which include customer service, technical support, claims administration, lead generation, appointment setting and telesales.

Not only are Carpeo a flexible partner offering capacity and resource when needed. They are also an innovative partner that drives the adoption, integration and optimisation of new channels and can develop actionable insights to help re-engineer customer communications strategies, driving greater value from every contact. This is achieved using a unique multi-channel communication platform – that combines email, phone and internet to monitor customer behavior and generate actionable insights.

For any further information, please click here or call Carpeo on 0845 643 7047.