Tips for Success in 2021!
By Claire Lee, who heads up sales and marketing for Chiseldon House Hotel & Restaurant set in tranquil grounds on the outskirts of Swindon.
What are your top marketing or PR tips for 2021?
1. Look after our guests,
2. Keep in touch with past and future guests,
3. To aupport and be part of the local community
What are your top financial tips for 2021?
1. Look after our guests
2. Work with the local community
3. Look at new revenue streams-watch this space! Very exciting times! (all Covid compliant)
Who are your top business buddies in your corner for 2021?
1. Chiseldon House team - what an amazing team we have!
2. Local suppliers - who have been able to adapt with the ever changing hospitality restrictions and our requirements
3. Local companies supporting us.
What are your ethics for 2021?
1. Being Covid Secure for our team and guests.
2. Supporting our guests, wedding couples particularly in the last year.
3 Support local as much as possible.
What are you looking for in staff/suppliers in 2021?
1. Team working ethic.
2. Reliability - we rely on our staff and suppliers.
3. Flexibility - we have never been more flexible, asking flexibility of our staff, suppliers and guests within Covid compliance.
What is your take on the word ‘free’ in business?
What we can do for others, supporting staff, suppliers and guests
What will you be investing in this year?
1. The hotel itself.
2. Staff
3. Diversification
What are your top ‘absolute no-nos’ for 2021 in business?
1. Being asked to put the staff and other guests at risk. Safety is paramount at the moment.
2. Rigid rules - 2020 has taught us all we need to be flexible.
3. A lack of communication
And finally:
Chiseldon House is looking forward to welcoming guests for their family celebrations, and we are still here for your everyday requirements, just give us a call and come in for lunch, afternoon tea or dinner - as soon as the Covid19 rules allow.
We want to be here to support the community for years to come and we need you to support us through this trying time too. We are also offering take aways during this time!
For more information visit www.chiseldonhouse.com