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Front of House (Reception)
National Self Build & Renovation Centre


T: 0345 223 4455

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Front of House (Reception)

Category: Admin Vacancies in Swindon
Job Type: Full Time

The Front of House role is an important position as you will often create their first impression of our business. We aim to offer all our visitors, whether they are self builders, exhibitors or here on business, irresistible customer service starting with a warm & professional welcome.

Salary: £8.40 per hour

Hours: Weekend cover, We require someone who can commit to every Saturday and/or Sunday 09:00-17:30. We also require flexible casual weekday cover.

You will present yourself professionally and have a friendly manner with visitors at our front desk and on the telephone. You will be equally confident talking to individuals or small groups. You will be able to enter data quickly and accurately and have proficient knowledge/experience using Microsoft Office packages such as Word and Outlook email and be able to pick up bespoke IT systems quickly.

Due to the location of the Centre, your own transport is necessary. Free parking is available.Primarily based at the Centre you may be required to travel to external events on occasion to represent the NSBRC. 

You must be completely prepared to roll your sleeves up and complete a wide range of tasks, for different teams, when needed. Above all you will have a fantastic attitude and be excited about our vision for the business and embrace our shared values. 

In return we offer a fun and supportive environment to work in, where hard work and results areacknowledged, appreciated and rewarded. 

The package offers a competitive salary, 22 days holiday plus bank holidays (pro-rata). On completion of 1 years’ service you will be eligible to join the Employee Ownership scheme and share in the company’s success through active involvement in business decision making and the potential payment of dividends. We also offer private health care cover (available following a successful probationary period).

Key Tasks

  • Deliver irresistible customer service
  • Meet and greet visitors, exhibitors and conference delegates
  • Book in visitors on our bespoke booking system, explain how our barcode scanning system works, and provide initial orientation of the Centre for new visitors
  • Book out visitors and ensure scanners have downloaded correctly
  • Have a knowledge of the visitor centre layout (and exhibitors) to assist visitors
  • Answer a wide range of telephone enquiries and answer / forward as required
  • Run end of day reporting
  • Occasional conference setups including setting out signing in sheets, board and room signs
  • Keep magazines stocked up in display areas within the visitor centre
  • Display a diligent and conscientiousness work ethic
  • Be available to work at our large consumer shows (currently produced January, May and October)
  • Adhoc administration

 

Our Vision:

A market leading and award winning brand, the NSBRC is the first destination for anyone creating a home in the UK. The heart of a thriving community, we are an outstanding business to work for and with. 

Our Values: 

Passionate 

We love what we do. 

Courageous

 We embrace challenge. We take pride in our thinking, exploring options and share joy in finding the solution. 

Friendly 

We encourage new thinking for positive outcomes. We will always offer a warm welcome, be supportive and seek to understand. 

Connected 

We have a personal drive to develop, learn and share our knowledge. We make positive connections through our professional networks.

 Authentic 

Be the best version of you that you can be and help support others to do the same. We are genuine in all we say and do.

Current Vacancies with National Self Build & Renovation Centre

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This is an exciting and diverse role supporting almost every department within the company.

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Expert Helpdesk Advisor and Facilities co-ordinator

This is a dual role with responsibilities for our customer facing self build expert Helpdesk and, in addition, the coordination of our buildings upkeep and planned preventative maintenance programme.

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National Self Build & Renovation Centre (NSBRC)

The National Self Build and Renovation Centre (NSBRC) in Swindon is the UK’s only permanent exhibition centre for self build, renovation and home improvements.

Lydiard Fields, Great Western Way, Swindon, SN5 8UB

W: nsbrc.co.uk

E: national.centre@nsbrc.co.uk T: 0345 223 4455

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