Total Guide to Swindon

Reception Shift Leader
DoubleTree by Hilton Swindon
Lydiard Fields
Great Western Way

W: View website
T: 01793 881777

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Reception Shift Leader
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Reception Shift Leader

Category: Reception Job Vacancies in Swindon
Job Type: Full Time

We are looking for a Front Office Shift Leader to join our team at Double Tree by Hilton Swindon.

DoubleTree by Hilton Swindon is a 4 star stylish, newly refurbished hotel. We are set in a fabulous location, on the edge of the M4 motorway and close to the Cotswolds countryside.

About the role:

As a Reception Shift Leader you will play a key part in delivering prompt exceptional customer service to our internal and external guests in order that the most professional and caring imagine is portrayed at all times.

Your duties will include:

  • To ensure all guests on their arrival receive a warm welcome and are assisted in a courteous, helpful manner with registration and when checking out of the hotel;
  • Ensure room sales are maximised by dealing with all inquiries/chance guest/sales leads in accordance with procedures set in the Reception standard operating procedures manual;
  • To be able to take a reservation in the absence of the reservations team, ensuring all information is correctly recorded on to the reservation form;
  • Seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner;
  • Manage, record and resolve promptly guest or customer complaints & follow up ;
  • Ensure a very high level of customer service is constantly maintained for reception and lobby area ;
  • To ensure all guest accounts are posted with correct charges and having the correct supporting documents;
  • To ensure all tasks on the shift procedures are completed thoroughly and accurately;
  • To be fully aware of the hotels facilities and activities and promote wherever possible;
  • To attend all training, as required and maintain good communication and work relationships in all hotel areas;
  • Comply with hotel security, fire regulations and all health and safety legislation;
  • Duty Manager Shifts;

About you:

We are looking for an enthusiastic, positive and capable individual with a passion for customer service, and who will be able to work as part of an ambitious and dynamic team.As a Reception Shift Leader, you are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory/managerial experience in Front Office is essential;
  • Ability to listen and respond to demanding guest needs;
  • Strong problem resolution skills;
  • Excellent leadership, interpersonal and communication skills;
  • Accountable and resilient;
  • Commitment to delivering a high level of customer service;
  • Ability to work under pressure;
  • Flexibility to respond to a variety of different work situations;
  • High level of IT proficiency;
  • OnQ knowledge is desirable but not essential;

What will it be like to work for this Hilton Brand?

It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton understands that doing the little things well can mean everything. If you enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for.

Company Benefits:

  • Discounts with Hilton Hotels worldwide
  • Opportunity to learn and develop within a world renowned brand
  • Free meals when on duty

Please only apply for this position if you are currently living in and have the right to work full time in the UK with no restrictions.

Contact: liliana alves-beck

Reference: Caterer/ShiftLdr

Job ID: 68576444

Click here to apply

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